EBONFORM Shipping Policy

Every EBONFORM collector piece is made to order and personalised for its collector, so delivery takes 25 to 30 business days from the day your order is confirmed.

Why It Takes 25 to 30 Business Days

EBONFORM works are carved by hand, one piece at a time. Once you order, your piece is prepared for you: the edition is allocated to your name, the wood is selected, the work is finished, and its collector documentation is made for you. This is not stock taken from a shelf, so the time is spent on the piece itself.

Delivery Timeline

Stage	What happens	Time
Order confirmed	Payment is received and your edition is allocated	Day 0
Personalisation	Your piece is finished, numbered and documented for you	Within the 25 to 30 business days
Quality check and packing	Final inspection, protective packing, collector documents added	Within the 25 to 30 business days
Dispatch	You receive a dispatch message with tracking details	Day 25 to 30

Business days are Monday to Friday and do not include public holidays in Pakistan. The 25 to 30 business days cover making, personalisation and preparing the piece for dispatch. Transit time after dispatch depends on your destination and is shown in your dispatch message.

Delivery Charges

Delivery of collector pieces is complimentary unless your order confirmation says otherwise. Any import duties, customs fees or local taxes charged by the destination country are the collector's responsibility, unless they were included at checkout.

Collector Details and Address

Please check your name, address and phone number before you pay. Personalised pieces and their documents are prepared with the details you give, so changes after confirmation may add time or may not be possible once work has started. We will contact you if anything about the delivery needs to be confirmed.

Packing and Protection

Each piece is packed to travel safely, using protective materials and a rigid outer container suited to its size. Collector documents travel with the piece.

Tracking

When your piece leaves our studio in Karachi you will receive a dispatch message with tracking information, so you can follow it to your door.

Delivery and Inspection

Please be available to receive your piece, or arrange for someone to accept it on your behalf. Where possible, open the package soon after it arrives. If the artwork appears damaged in transit, keep all the packaging and photograph or film the damage, then email us straight away. Our Returns, Refunds & Final Sale Policy explains the remedies we offer.

Delays

We plan every order to meet the 25 to 30 business day window. Hand-made work, natural materials, public holidays, customs checks or carrier delays can occasionally add time. If your delivery is likely to run past the window, we will tell you before it does.

Contact

For questions about your delivery, write to Collector Support at collectorsupport@ebonform.art. Please include your order number.

EBONFORM