Client services
Shipping & Delivery
Every work is packed by hand and sent with care. Follow its journey below.
Track your piece
Enter the tracking number from your shipping email. We find your courier for you.
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Packed by hand
Each work is prepared for secure transit.
Delivered worldwide
We ship internationally where available.
Clear costs
Shipping, insurance, duties and taxes are shown at checkout.
Confirmed timing
Delivery timing is confirmed for your order.
Questions
Clear answers before your work arrives.
When will my piece ship?
Timing is confirmed for your order. Once it ships, the tracking number arrives by email. Enter it above to follow your piece.
Do you ship internationally?
Yes, where available. Your delivery options appear at checkout.
Who pays duties and taxes?
They depend on the destination and are calculated at checkout.
My piece arrived damaged.
Keep all packaging. Photograph the work and the box. Then email collectorsupport@ebonform.art with your order number. Damaged pieces are the only case in which a return is accepted.
Can I return a piece?
Every piece is personal, so returns and exchanges are not accepted. The only exception is a piece that arrives damaged. Read more in our FAQ.
Need help with a delivery?
Our collector team will guide you.
Contact us